Privacy Policy

Who We Are

AKARA Acupuncture and Integrative Medicine ("AKARA," "we," "us") operates the website akaraintegrative.com and provides acupuncture and integrative medicine services at 977 Valencia Street, San Francisco, CA 94110. This policy explains what information we collect through our website, how we use it, and the choices you have. It applies to our website only; information you share as a patient during clinical care is protected separately under applicable healthcare privacy laws and our clinic policies.

Information We Collect

We collect information in three ways:

Information you provide directly: your name, email address, phone number, and message contents when you contact us through our website, call us, or email us.
Booking information: when you book an appointment, you are directed to our scheduling provider, Jane App (akaraintegrative.janeapp.com). Information you enter there, including health intake details, is collected and processed by Jane App under its own privacy policy. We access that information to provide your care.
Information collected automatically: we use Google Analytics and Google Tag Manager to understand how visitors use our site. This includes pages visited, links clicked (such as phone, email, and booking buttons), approximate location, device and browser type, and referring website. This data is collected through cookies and similar technologies and is aggregated; we do not use it to identify you personally.

How We Use Information

To respond to your inquiries and schedule appointments
To operate, improve, and secure our website
To understand which content and services visitors find useful
To communicate with you about your care, with your consent

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.

Cookies and Analytics

Our site uses cookies set by Google Analytics and Google Tag Manager to measure site usage. You can control cookies through your browser settings, and you can opt out of Google Analytics specifically using Google's browser add-on at tools.google.com/dlpage/gaoptout. Disabling cookies will not affect your ability to browse our site.

Third-Party Services

Our website links to and works with third-party services that operate under their own privacy policies, including Jane App (online booking and patient records), Google (analytics), Fullscript (supplement orders), and social platforms such as Instagram and TikTok. We encourage you to review their policies when using their services.

Your California Privacy Rights

If you are a California resident, you have the right to know what personal information we collect about you, to request a copy of it, to request that we delete it, and to not be discriminated against for exercising these rights. To make a request, contact us at hello@akaraintegrative.com or (415) 754-9442. We will verify your identity before fulfilling a request and respond within the timeframes required by law.

Data Retention and Security

We keep website inquiry information only as long as needed to respond and provide services. Patient clinical records are retained as required by California law and professional regulations. We use reasonable administrative and technical safeguards to protect information under our control, though no method of transmission over the internet is completely secure.

Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from them online. Care for minor patients is arranged with parental or guardian consent through our clinic directly.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date. Continued use of the site after changes means you accept the updated policy.

Contact Us

Questions about this policy or your information? Reach us at hello@akaraintegrative.com, (415) 754-9442, or AKARA Acupuncture and Integrative Medicine, 977 Valencia Street, San Francisco, CA 94110. You can also visit our contact page.